Return & Refund Policy

Effective Date: July 24, 2026

At The Turk Glow, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

The product received is damaged or defective.
The wrong product was delivered.
The product is unused, unopened, and in its original packaging.
The return request is made within 7 days of receiving your order.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they are defective or damaged upon arrival.

How to Return an Item

To initiate a return:

Contact our customer support within 7 days of receiving your order.
Provide your order number along with photos (if the item is damaged or incorrect).
Once your return request is approved, securely pack the product.
The customer is responsible for dispatching the return shipment to the return address provided by our support team.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong or damaged item).

Inspection Process

Once we receive your returned item, it will be inspected within 3–5 business days. If your return is approved, we will issue compensation according to our refund policy below.

Refund Policy

The Turk Glow does not provide cash refunds or bank transfers.

Instead, approved returns will be compensated with a Coupon Code equal to the value of the approved returned product(s).

The coupon code:

Can be used to purchase any eligible product available on The Turk Glow website.
Will be issued after the returned item passes our inspection.
May only be used on our official website.
Cannot be exchanged for cash.